like the title say my wife g3 d851 encrypted itself for no reason.is on firmware 10m
we put it on the charger when going to sleep and in the middle of the night the phone was on with a withe screen asking for pin/password to decrypt we never activate encryption on the phone in fact we don't have no idea how to do that,anyway that phone never have a pin or password we don't like put in pin or password to use the phone is too much hassle just to use a phone
well the point is that now is stuck on that screen and no matter what we do nothing fix it.
thing that i try
factory reset on normal recovery because the phone never was rooted or custom recovery installed
try to flash kdz it flash but when turn on again it stays on the same firmware never really installed
try flashtool with a tot and it fails on 6% with an error cant erase command or something like that
right now i turn to the experts here because i search everywhere and no one knows or have a way to fix it other than to returned to tmobile something that is impossible at this point because i dont use tmobile and lg warranty is already expired
please any help to get this phone working again?we already lost all the data on it but at least we would like to save our phone.
we put it on the charger when going to sleep and in the middle of the night the phone was on with a withe screen asking for pin/password to decrypt we never activate encryption on the phone in fact we don't have no idea how to do that,anyway that phone never have a pin or password we don't like put in pin or password to use the phone is too much hassle just to use a phone
well the point is that now is stuck on that screen and no matter what we do nothing fix it.
thing that i try
factory reset on normal recovery because the phone never was rooted or custom recovery installed
try to flash kdz it flash but when turn on again it stays on the same firmware never really installed
try flashtool with a tot and it fails on 6% with an error cant erase command or something like that
right now i turn to the experts here because i search everywhere and no one knows or have a way to fix it other than to returned to tmobile something that is impossible at this point because i dont use tmobile and lg warranty is already expired
please any help to get this phone working again?we already lost all the data on it but at least we would like to save our phone.
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