I purchased a used, like new XT1575 from an Amazon vendor in January.
I'm now having screen issues with my device, which I've confirmed is a hardware issue. After going through the Motorola forum, creating a service ticket, I've been told that my 1year warranty is not valid due to not purchasing from an authorized seller.
I'm perplexed. Granted that I have no way of determining the original purchase date, should it make a difference due to the device being released last September?
My bootloader is unlocked, however I've read that Motorola will still honor the warranty for hardware issues if the device has no physical damage, which mine does not.
I'm now having screen issues with my device, which I've confirmed is a hardware issue. After going through the Motorola forum, creating a service ticket, I've been told that my 1year warranty is not valid due to not purchasing from an authorized seller.
I'm perplexed. Granted that I have no way of determining the original purchase date, should it make a difference due to the device being released last September?
My bootloader is unlocked, however I've read that Motorola will still honor the warranty for hardware issues if the device has no physical damage, which mine does not.
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